A Lesson On Solving Problems
Dear Friends Happy Evening Sharing an anecdote Enjoy reading *Russi Mody*, Chairman of Tata Steel between 1984-1993 He was once holding a weekly meeting with Tata Steel staff at a football ground in Jamshedpur. A worker took up a niggling issue. He said the quality and hygiene of toilets for workers was very bad. Whereas, he pointed out that the cleanliness and hygiene of Executives toilets are always very good. Mr Mody asked his top executive how much time he needs to set it right. The executive asked for a month to set it right. Mr Mody said "I would rather do it in a day. Send me a carpenter." Next day, when the carpenter came, he ordered the signboards to be swapped !!! The signboard on the "Workers" toilet was changed to "Executives" and Executive toilet to "Workers". The Tata Chairman then gave instructions to inter-change it every fortnight! The quality of both toilets became on par in 3 days time. Most CEO s would have delegated such ...